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StaffTechs

Contact Centers and Telecommunications

Your business is constantly moving forward. Will your contact center operation keep pace? StaffTechs has over 20 years experience in the contact center space with a proven methodology that ensures clear, measurable goals and a superior customer experience. We will help develop the training materials and design effective training techniques that help with your bottom line. When your customers contact you or vice versa, we are there to support them and make sure they have a unique experience with your brand in all channels.

Building long-lasting customer relationships is a priority for successful companies. We are an extension of your business, an ambassador to your customers. We provide best-in-class customer care service, technical support and sales for the most efficient and effective fit. A strong culture within your contact center that is fueled by Clarity, Discipline and Collaboration. We will teach new leaders leadership techniques that will make them well-respected and become a positive force in their teams.

Inbound Support

Stafftechs offer a unique blend of dedicated and shared-agent models that will meet all of your business needs.  We will capture every opportunity and provide customer support 24 X 7.  When your customers contact you or vice versa, we are there to support them and make sure they have a unique experience with your brand in all channels.

Outbound Support

Stafftechs employs experienced and qualified personnel to make the most of your outbound call center efforts.  Our Call Center Agents will knowledgeably handle virtually any outbound call center solution requirements, from basic services to more advanced programs requiring specialized direction.  Our outbound support can help you reach more customers, obtain valuable customer feedback, achieve sales targets, and reduce your expenses.

Technical Support

We pride ourselves in our ability to provide immediate and accurate answers that assist your customers in identifying and troubleshooting technical issues. Our team is dedicated to helping you reduce operational costs and improve the overall customer experience.

Other Areas of Support

We provide a true omni-channel experience with chat, email, SMS and social media management.  We will integrate into any CRM and provide our own Ticketing and Knowledgebase system for easy access to critical documents.

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